SALES, WARRANTY & SERVICE POLICIES

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Online / Offline Sales Policy.

(GENERAL TERMS AND CONDITIONS ON GOODS)

 

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Pricing

Except where noted otherwise, the price displayed for products on our website represents a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. With respect to items sold by izcax & covarch ltd, we cannot confirm the price of an item until you order; however, we do NOT charge your ATM/credit card until after your order has been confirmed. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Please note that this policy applies only to products sold and shipped by IzCAX & CoVARCH Nigeria

 

Method of Payment

IzCAX & CoVARCH Nigeria accepts the following methods of payment: Online transfer, Bank teller, POS, Visa, MasterCard, Verve or PayPal.

 

Shipping Method

 IzCAX & CoVARCH Nig. ships products using, T-Logistics, FedEx, ABC Logistics, UPS Ground Service and NIpost. All applicable fees and charges will be applied based upon weight and size of shipment. Shipping and handling is not included in product prices displayed, but is added at the time of check out to your final invoice. IzCAX & CoVARCH Nig. only ships orders within the contiguous 36 states of Nigeria, Ghana, Lome, F.R-Niger. and Benin. Lead time may vary upon stock levels. For an exact time please contact costumer service at +234 (080)-558-41925

 

Return Policy - (Online purchase)

1. IzCAX & CoVARCH Nig. encourages you to read carefully all product descriptions to ensure that you are buying the right product that will satisfy your needs and requirements. Product Returns will only be accepted if the claim is made on or before 48 hours of shipping date. If you have any questions and you need technical assistance please sent your comments through the CONTACT US link located at the bottom of this webpage. You also can call at +234-080-558-41925. If you are in any way dissatisfied with your order, please contact us immediately at 080-967-07555.

 

1. (a). If you are not completely satisfied with your purchase, simply notify us of your intention to return the goods to our warehouse within 24 hours of receipt and we will issue you a refund upon receipt of the item(s), (thereof 15% charge will be deducted from initial amount you paid on the goods/services). 14 days (if outside Lagos/Owerri) and 2 days (within Lagos/Owerri) of the delivery date, subject to the terms and conditions detailed below.

(b). Items may also be returned to store for an exchange - terms and conditions applies.

 

(c). All Items - Please note, in the interests of warranty policies and customer satisfaction, we are unable to accept returns where the packaging is unsealed.

(d). All Goods - In the interests of warranty and insurance policies and customer’s satisfaction, we are unable to accept returns on goods for pierced, scratched, tampered and void body and packs.

 

 

Refunds

If a product is damaged or different from what you ordered, please contact us immediately and return it within 7 to 10 business days. You will receive a 100% refund and IzCAX & CoVARCH Nig. will be responsible for the shipping cost of returning the product. The refund will be credited to your account details once the product is received in our facility. If you ordered the incorrect product/item and/or wish to return it for another reason please call 0808-421-2189 to verify if it is a returnable item. If the item is returnable, you will be responsible of the freight charges to return it. Returns are contingent upon product inspection once we receive it. Thank you for shopping at IzCAX & CoVARCH Nig.’s Online Store.

 

DELIVERY & RETURNS

We are proud to offer a 100% Satisfaction Guarantee 5-Day Risk Free Return Policy

We are confident you will be happy with your purchase. If for any reason the product does not meet your expectations, you may return it in its original condition with all original packing materials within 48 hours 0r 5 calendar days from the shipment date for an exchange or full refund of your purchase price, excluding shipping costs.

Please inspect your order immediately upon arrival. Do not dispose of the box or any packaging materials until you have inspected your order and are satisfied with the product you have received.

 

OFF LINE PICK-UP INSTRUCTIONS

Note: Please wait for Instruction or official call-up before picking up your order. Your order confirmation and ID will be needed for pick-up.

Store opening hours: Monday – Saturday. 9.00AM – 5.00PM